Louie’s Taxis
Privacy Policy
Last updated: 25 September 2026
Who we are
Louie’s Taxis is the data controller for the personal information we collect to manage enquiries and provide our transport services. You can contact us at louiestaxis@aol.com or 0191 695 1200.
This policy covers our website, online booking widget and Louie’s Taxis branded passenger app, powered by CAB-X. It explains what information we collect, how we use it and the rights you have.
What we collect
When you make a booking or send an enquiry, we collect the details you provide. These typically include your name, phone number, email address, pickup and drop-off addresses, journey date and time, passenger numbers and any special requirements. Airport bookings may also include flight details.
The contact form sends your enquiry to our email inbox and stores a copy on our website server. Please describe the assistance you need rather than sending medical history or other sensitive information that is not necessary for your journey.
Payments are processed by our payment provider. We do not see or store full card details. We may receive payment references, transaction amounts and payment status so we can manage bookings and refunds.
Website records can include your IP address, browser information and pages visited. Our website uses this information for security, form rate limiting and page-visit counts.
The Louie’s Taxis passenger app
Our branded passenger app uses CAB-X software to handle bookings with Louie’s Taxis. Information you provide through the app is used to manage your passenger account, saved details, bookings and journey history, where those features are available.
If you use a location feature and grant permission, location information may be used to help identify your pickup. You can manage permission in your device settings and enter your pickup address manually.
Where app notifications are enabled, a device notification identifier may be used to deliver booking and journey updates. You can manage notification permission in your device settings. Technical information, such as app version, device type and error reports, may be used to support the app and investigate faults.
For questions about your passenger account, contact louiestaxis@aol.com or 0191 695 1200. Account-deletion options are explained below.
Delete your passenger account
You can request deletion of your Louie’s Taxis passenger account through the app or by email:
- In the app: open Profile → Delete account and follow the confirmation steps.
- Without the app: email louiestaxis@aol.com with the subject Passenger account deletion. Include the phone number or email address associated with your passenger account.
We may need to verify your identity before completing an email request. Do not send your password or verification codes.
We delete your account and associated personal information that is no longer needed. Some booking, payment and related records may be retained for legal, accounting, fraud-prevention or dispute-resolution purposes. Our existing retention policy is up to seven years after the journey for booking and associated accounting records, and two years after closure for enquiry records. See how long we keep information for the details and exceptions.
Uninstalling the app does not delete your account. Deleting your account does not itself cancel a confirmed journey or remove an outstanding payment obligation. Please cancel bookings separately through an available booking function or by contacting us.
How we use your information
We use your information to arrange and provide the service you have booked, respond to enquiries, send booking confirmations and journey updates, manage payments and refunds, and meet our legal and accounting obligations.
We also use relevant information to operate and improve the service, prevent fraud and misuse, maintain accurate records and handle complaints.
Lawful basis
- Contract: to take the steps you request before booking and deliver the service you have booked.
- Legal obligation: to keep records or disclose information where applicable law requires it.
- Legitimate interests: to answer general enquiries, support and protect our services, prevent fraud and resolve disputes, where those interests are not overridden by your rights.
- Consent: for marketing communications and other optional processing that requires it. You can withdraw marketing consent at any time by emailing louiestaxis@aol.com.
Booking confirmations and essential journey updates are service messages, not marketing. Where consent is the basis for processing, withdrawing it does not affect earlier lawful processing.
How long we keep information
Our retention policy is to keep booking and associated accounting records for up to seven years after the journey, and enquiry records for two years after the enquiry is closed. Records may be kept longer where a specific legal requirement or an unresolved claim requires it.
Passenger account details are kept while the account is active. Following an account-deletion request, information that is no longer needed is deleted or anonymised, subject to the separate retention of booking, payment and other records where there is a lawful reason to keep them.
Marketing contact information is kept until you withdraw consent or unsubscribe. We may retain a limited opt-out record so that we do not contact you again against your wishes.
Technical and security records are retained only for the time needed to protect and support the service or investigate a specific incident. Browser storage is described below.
Who we share information with
We do not sell your personal data. We share relevant details with staff and drivers arranging or carrying out your journey, and with providers needed to operate our services, including CAB-X, payment processors, website hosting, email and messaging providers.
CAB-X provides the booking, dispatch and passenger app software. Where it processes passenger information on our instructions, it acts as our data processor. Louie’s Taxis remains responsible for our use of that information and for your transport service. CAB-X’s separate processing is described in its Privacy Policy.
We may also disclose information where required by law, for example to HMRC or a licensing authority, or where necessary to establish or defend a legal claim.
Where a supplier processes information outside the UK, applicable international transfer requirements must be met, such as an adequacy decision or appropriate contractual safeguards. Contact us for information about the safeguards applicable to your data.
Your rights
Depending on the circumstances, you can ask to access your information, correct inaccurate information, request deletion, restrict processing, object to processing or receive certain information in a portable format. These rights are subject to the conditions and exceptions in data protection law.
To make a request, email louiestaxis@aol.com. We may need to check your identity before releasing information or changing an account.
If you are unhappy with how we have handled your information, you can complain to the UK Information Commissioner’s Office.
Changes and contact
We will update the date on this page when this policy changes and explain material changes where required. For questions, contact louiestaxis@aol.com or 0191 695 1200.